Cancellation policy

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

The “Release Day” mentioned in the product description reflects the official launch date, while the actual dispatch date is dependent on when we receive the stock. When placing a pre-order, the price and quantity of items are secured based on the amount paid at the time of purchase. While we strive to provide accurate pricing ahead of the release date, market conditions and the unique nature of certain products may occasionally cause fluctuations.

Changes to the price of a pre-order product before or after its release will not result in refunds or adjustments for price reductions. Likewise, no additional payment will be required if the price increases.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.